business process, a lot of points if you do not pay attention, I am afraid that the development of the business will be very negative. As the saying goes, do great things, not to stick at trifles. However, as a retailer, if in the usual business sales also tend not to stick at trifles, lost business, lost customers, The loss outweighs the gain.
friend Zhang told me that he was in the business of one thing. That day, he was working in his shop. In a short while, came in a middle-aged man dressed in dirty, want to buy a kitchen knife. Because Zhang’s kitchen knife buckle varieties are more, middle-aged man hesitated, I do not know what kind of brand. At this time, and came in a young customer, want to buy a fan.
so, Zhang will warmly welcome young customers, and the middle-aged man in the cold aside. Middle aged man asked several openings Zhang, Xiao Zhang are used to wait for you to deal with the past. Soon, a middle-aged man face very reluctantly to leave, Zhang also did not care too much. He thought, a kitchen knife to earn at least one dollar, and a fan can earn more than and 10 yuan. Finally, the young customer picked up a long time, and finally did not buy the fans because of the shop did not buy.
second days, Zhang stood outside the shop and when people talk, the middle-aged man first day to come to the shop to buy a knife, next to the shop and bought a lot of metal materials and supplies. As a middle-aged man left, Zhang went to the shop next door to the old said, you made today, suddenly sold so many things. He told Zhang, this one is a construction site of the purchaser, he wanted to buy something in your shop. But you didn’t pay much attention to him, so he came to my shop. Listen to the old words, Zhang regret.
‘s experience reminds me of a story on the internet. There is a sales staff, specializing in the sale of office supplies. Once, he went to a Private Companies to sell office desks and chairs. Into the general manager’s office, see the general manager of the company, logistics and other leaders are in charge, next to a clean old man.
so, he skilly introduced the style of the product, quality and price, and soon made the boss had the intention to buy, and told him that if the product is true, you can sign a contract of 20 thousand yuan. Seeing the success of the sale, he was happy in mind, while promised a few days to send the sample, while busy from the pocket to touch a pack of cigarettes, to the presence of the leaders on the point, said a few words of courtesy, then leave.
however, when he contacted the company again, the logistics supervisor told him that the company did not intend to take the product. He asked what caused the company to change its mind. The other side bluntly, the boss’s father-in-law suspected your price is too high, to persuade the boss to buy someone else’s. How do you know my father-in-law? The business manager looked at him and said that his father-in-law was the old man who swept the floor